Most of our products are made to order, so the tracking number is generated early to streamline shipping.

This doesn’t mean your order shipped the same day. It’s normal for tracking to appear “stuck” during production or international transit.

Rest assured, your order is on track to arrive within the estimated timeframe you paid for.

Yes, all customers will receive an order number after placing their orders. If you do not get one, please check your spam inbox. Don't hesitate to get in touch with us if you don't receive one within 24 hours.

Our default currency is USD. Unless you select a different currency, you will be charged in USD

We currently accept: Visa, Mastercard, American Express, Diners Club, and Discover

Please contact us immediately if you need to change or cancel your order. Once our shipping team has processed your order, we cannot make any changes to your order.

You can place an order from any country. We ship worldwide.

For most countries you will not have to pay customs, but it depends where you're located and if you order more than 1 piece.

Yes. If 30 days have passed and you have not received updates from the provided tracking, please email us at info@jerseyandsneakers.com with your order number. We will send out a replacement or a full refund of your purchase.

Tracking numbers are given within 24-48 hours of the order being placed,

Custom orders can take 5-10 Business Days to ship out. Then, it takes 10-20 Business Days for all orders to be delivered in the United States. International Countries generally take 10-35 Business Days, depending on your location. Shipping times vary from product to product based on demand and shipping location.

Since each custom jersey is made specifically for you, we do not accept returns on custom orders. These jerseys are tailored to your specifications, making them unique and non-resellable